MS-740: Troubleshooting Microsoft Teams

Troubleshoot live events issues

• Troubleshoot meeting creation and scheduling issues
• Troubleshoot recording issues including policies related to recording
• investigate issues sharing content and viewing reports
• Troubleshoot reporting issues including issues with attendance reports and moderated questions
• Troubleshoot attendee access and playback issues
• Troubleshoot and optimize networks for Teams live events
• investigate issues connecting to the service and joining meetings

Troubleshoot Teams services

• validate Microsoft Audio Conferencing licensing
• Troubleshoot dial pad issues
• Troubleshoot phone number provisioning issues
• Troubleshoot issues with the Outlook add-in for Teams
• Troubleshoot issues enabling and configuring audio and video devices for Teams
• Troubleshoot online and hybrid call queues and auto-attendant issues
• Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
• Troubleshoot issues with phone system features
• Investigate phone system set up and configuration issues

Troubleshoot Teams services

• Validate Microsoft Audio Conferencing licensing
• Troubleshoot dial pad issues
• Troubleshoot phone number provisioning issues
• Troubleshoot issues with the Outlook add-in for Teams
• Troubleshoot issues enabling and configuring audio and video devices for Teams
• Troubleshoot online and hybrid call queues and auto-attendant issues
• Troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
• Troubleshoot issues with phone system features
• Investigate phone system set up and configuration issues

Troubleshoot Teams client issues

• Troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices
• Troubleshoot Investigate causes for high memory or CPU usage
• Investigate network issues including network latency
• Analyze web traffic and review HTTP status codes by using Fiddler and other tools
• Troubleshoot issues installing and updating client software
• Troubleshoot performance issues including long times for uploading files and chats slow to load or send
• Troubleshoot call set up issues
• Troubleshoot issues adding participants to meetings

Troubleshoot messaging issues

• Troubleshoot message delivery issues
• Troubleshoot issues attaching files and content to messages
• Troubleshoot chat notification issues

Troubleshoot issues interoperating with Skype for Business

• Investigate chat issues when interoperating with Skype for Business
• Troubleshoot federation issues between Teams and Skype or Skype for Business
• Troubleshooting Interop chat scenarios

Troubleshoot Teams federation issues

• Troubleshoot federation policies and domain lists
• Verify tenant configuration settings including allowed and blocked domain lists and type of federation

Troubleshoot account and network issues

• Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
• Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
• Identify reasons for blocked accounts by reviewing web log data
• Verify user virtual private network (VPN) configuration settings including split tunneling and client version
• Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues

Troubleshoot member sign-in issues

• Investigate authentication issues
• Verify whether an applied conditional access policy prevents sign in
• Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue
• Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
• Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
• Investigate points of failure in the sign-in process flow

Troubleshoot guest access issues

• Troubleshoot issues adding guest users to teams
• Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
• Audit invitations sent but not used and inactive accounts
• Validate configuration settings for federated message flow
• Review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot teams and channels

• Troubleshoot issues with apps
• Configure Teams to allow or block an app
• Validate app permission policies
• Validate app setup policies

Troubleshoot issues with public and private channels

• Check user permissions, team policies, and tenant policies
• Verify and Troubleshoot channel email settings
• Troubleshoot tenant replication issues in teams and channels
• Troubleshoot deletion issues in teams and channels

Troubleshoot issues with files

• Verify access rights for the user
• Troubleshoot Teams client configuration policies
• Troubleshoot issues provisioning users

Troubleshoot file issues for private channels

• Verify that the SharePoint site for the channel is accessible
• Verify SharePoint access permissions
• Confirm that the SharePoint site collection link is intact

Troubleshoot file issues for public channels

• Verify SharePoint access permissions
• Determine whether the name for a channel or team have been changed
• Confirm that the SharePoint site collection link is intact
• Troubleshoot file synchronization issues and missing files