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This Microsoft Dynamics Customer Data Platform Specialist training from CloudThat teaches candidates how to implement solutions that offer insights into customer profiles and that help track engagement activities to help increase customer retention and improve customer experiences.
Candidates attending this MB-260 Microsoft course should have firsthand experience working with Dynamics 365 Customer Insights and experience with one or more Power Query, Microsoft Dataverse, Common Data Model Dynamics 365 apps, and Microsoft Power Platform. Candidates should also have experience with practices related to consent, privacy, security, compliance, responsible AI, and data retention policy.
2024-12-23
2024-12-27
2024-12-30
2025-01-03
2025-01-06
2025-01-10
2025-01-13
2025-01-17
2025-01-20
2025-01-24
Candidates need experience with processes related to KPIs, data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. They should have a general understanding of Azure Machine Learning, Azure Synapse Analytics, and Azure Data Factory.
Describe Customer Insights
Describe use cases for Customer Insights
Connect to data sources
Transform, cleanse, and load data by using Power Query
Configure incremental refreshes for data sources
Implement mapping
Implement matching
Implement merges
Configure search and filter indexes
Configure relationships and activities
Configure prediction models
Impute missing values by using predictions
Implement machine learning models
Create and manage measures
Create segments
Find suggested segments
Create segment insights
Configure connections and exports
Export data to Dynamics 365 Marketing or Dynamics 365 Sales
Display Customer Insights data from within Dynamics 365 apps
Create and configure environments
Manage system refreshes
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