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The Microsoft Dynamics 365 Field Service certification training from CloudThat teaches candidates how to implement field service processes to configure the Field Service application, deploy the Connected Field Service (IoT) solution and the mobile app in conjunction with the core customer service application. Candidates for exam MB-240 are Dynamics 365 Field Service functional consultants responsible for managing the field service life cycle.
By taking up this Microsoft MB-240 course, candidates will receive in-depth training from our certified in-house subject matter experts to successfully clear the exam. We also provide relevant study material necessary to pass the MB-240 certification exam to help candidates become Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise.
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.
In this introductory module, you will be introduced to key concepts of Dynamics 365 Field Service, including products, services, and tax codes. Lessons:
In this module, you will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.
In this module, you will learn how to create and manage bookable resources, including resource pools and crews.
In this module, you will learn how incidents can improve the scheduling efficiency and consistency of your organization.
In this module, you will learn how to create and use work orders to schedule resources.
In this module, you will be introduced to agreements, and learn how to configure them for your organization.
In this module, you will learn about management of customer assets.
In this module, you will learn how to use and configure the Field Service Mobile application for a mobile workforce.
In this module, you will be introduced to the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.
In this module, you will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.
In this module, you will learn how to configure the schedule board to best meet the organization or scheduler’s needs.
In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.
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Course ID: 13439
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