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This Microsoft Dynamics 365 Customer Service Functional Consultant training course from CloudThat teaches candidates how to design and implement service management visualizations and reports in collaboration with solution architects. They also learn to upgrade and implement Microsoft Power Platform components such as customer feedback, knowledge management, and connected services in collaboration with the customer engagement administrators.
By taking up this Microsoft MB-230 certification course, candidates will receive in-depth training from our in-house subject matter experts to successfully clear the exam. We also provide relevant study material necessary to pass the MB-230 exam to become a certified Microsoft Dynamics 365 Customer Service Functional Consultant Associate.
2024-12-09
2024-12-13
2024-12-16
2024-12-20
2024-12-23
2024-12-27
2024-12-30
2025-01-03
2025-01-06
2025-01-10
Functional Consultant who wants to understands Dynamic 365 Customer Service, Dynamic 365 apps.
Create and manage cases
Configure and automate cases
Implement knowledge management
Capture customer feedback by using Customer Voice
Create and manage queues
Create and manage entitlements
Create and manage SLAs
Implement unified routing
Manage resources
Manage services
Deploy Omnichannel for Customer Service
Manage channels
Configure the supervisor experience
Configure Customer Service Insights for Dynamics 365 Customer Service
Create and configure visualizations
Implement Customer Service workspaces
Implement the app profile manager
Create custom apps
Integrate Power Virtual Agents chatbots with Dynamics 365 Customer Service
Describe Connected Customer Service
Implement Connected Customer Service with IoT Hub
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