Course Overview of Dynamics 365 customer experience model-driven apps:

With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.

After completing Dynamics 365 customer experience model-driven apps, participants will be able to:

  • Configure and manage Microsoft Dataverse tables, relationships, and business rules
  • Create and customize model-driven apps using Power Apps
  • Manage security roles, access levels, and environment settings
  • Import, export, and manage data effectively in Dataverse
  • Integrate and extend Dynamics 365 apps to support customer engagement scenarios

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Key Features Dynamics 365 customer experience model-driven apps:

  • Hands-on labs using Power Apps and Microsoft Dataverse

  • Real-world customization of model-driven apps

  • Configuration of business logic with rules, flows, and process automation

  • Interactive design of forms, views, dashboards, and charts

  • Role-based security setup and data access control

  • Practical data modeling with relationships, calculations, and rollups

  • Live environment work (~40–50% hands-on configuration exercises)

Who should Attend MB-280T01?

  • Business Analysts and Functional Consultants
  • Data Analysts and IT Specialists
  • Sales Operations Professionals

Prerequisites of Dynamics 365 customer experience model-driven apps:

  • Basic knowledge of Dataverse and Power Apps, with access to a suitable environment

    • Why choose CloudThat as your training partner?

    • Authorized Microsoft training partner offering official content
    • Expert-led, real-time coding sessions and labs
    • Compact 1‑day format for fast results
    • Post-course resources, Q&A support, and community access

    Learning objective of Dynamics 365 customer experience model-driven apps:

    • Understand the core concepts of Microsoft Dataverse and model-driven app architecture
    • Create and manage Dataverse tables, columns, relationships, and data types
    • Configure calculated and rollup fields to automate data insights
    • Implement business process flows to guide users through business scenarios
    • Configure app navigation and customize the command bar
    • Manage environment security through roles, teams, and field-level access
    • Import, export, and manipulate data within Power Platform environments
    • Extend and integrate model-driven apps to enhance customer engagement

    Course Outline of MB-280T01: Download Course Outline

    Certification Details of MB-280T01:

    • Certificate of Completion (no exam required)
    • Microsoft Learn achievement code available
    • Digital badge shareable on LinkedIn or professional profiles

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    Course ID: 26446

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    FAQs:

    One full day of instructor-led training [ILT].

    This course is designed for functional consultants, power users, and anyone looking to configure and customize Dynamics 365 model-driven apps using Microsoft Dataverse.

    No coding experience is required. The course focuses on no-code/low-code configuration using Power Apps and Dataverse.

    Yes, the course includes extensive hands-on labs and exercises, with approximately 40–50% of the time spent on real-world, live configuration work.

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