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Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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This Microsoft Dynamics 365 Fundamentals training equips the aspirants with desired hands-on skills and technical expertise to diligently prepare for Microsoft Dynamics 365 exam and earn Microsoft Dynamics 365 Fundamentals (CRM) certification.

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Overview
Key Features
Who should attend
Prerequisites
Course Outline
Certification
Course Fee

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Course Overview

Note: The MB-910 and MB-920 is the new version of MB-901 exam which expired on June 30, 2021.

This Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) certification training course from CloudThat is ideal for tech-savvy individuals having basic knowledge of business functions like sales, marketing, support lifecycles, and services. This exam MB-910 provides candidates fundamental understanding of customer engagement features and capabilities of Dynamics 365 apps. Candidates taking up this MB-910 certification course are introduced to Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Customer Service, and shared features.

After completing this course, students will be able to:

Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Upcoming Batches

India Online Enroll

Start Date End Date

03-07-2023

05-06-2023

08-07-2023

10-06-2023

10-07-2023

12-06-2023

19-06-2023

26-06-2023

To be Decided

Key Features

Our MB-910 training modules have 50% -60% hands-on lab sessions to encourage Thinking-Based Learning (TBL).
Interactive-rich virtual and face-to-face classroom teaching to inculcate Problem-Based Learning (PBL).
Microsoft certified instructor-led training and mentoring sessions to develop Competency-Based Learning (CBL).
Well-structured use-cases to simulate challenges encountered in a Real-World environment.
Integrated teaching assistance and support through experts designed Learning Management System (LMS) and ExamReady platform.
Being a Microsoft Learning Partner provides us with the edge over competition.

Who Should Attend

The Microsoft MB-910 certification training course is for IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Prerequisites

As the prerequisites of Microsoft MB-910 exam, learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.

Salient MB-910 Training Benefits

Provides comprehensive understanding of Dynamics 365 Customer Engagement.
Opens a plethora of job opportunities.
Certified professionals earn more than non-certified professionals.
Globally recognized certification.
Demonstrates skills and knowledge needed to manage Dynamics 365 solutions.
Continuous learning with the latest updates and developments.
Opportunity to become a Dynamics 365 consultant, business analyst, developer, solution architect, or project manager.
Validates fundamental concepts and features of Dynamics 365 Customer Engagement.
Enhances knowledge of CRM tools and techniques.
Improves professional credibility and recognition in the IT industry.

Here are 10 Important Aspect of MB-910 Certification

The exam tests a candidate's understanding of the basics of Dynamics 365 CRM, including its components and functionalities.
The exam covers the deployment and configuration of Dynamics 365 CRM, including setting up users, security, and access.
Candidates must understand the different modules and applications available in Dynamics 365 CRM, such as Sales, Customer Service, and Marketing.
The exam also tests a candidate's ability to create and manage records in Dynamics 365 CRM, such as accounts, contacts, leads, and opportunities.
Candidates must understand how to use Dynamics 365 CRM to automate business processes, such as workflows and business rules.
The exam covers the different types of reports and dashboards available in Dynamics 365 CRM and how to use them to gain insights into business operations.
Candidates must understand how to integrate Dynamics 365 CRM with other Microsoft products, such as Office 365 and Power Platform.
The exam tests a candidate's understanding of the importance of data quality in Dynamics 365 CRM and how to use tools to ensure data accuracy.
Candidates must be familiar with the different types of licensing available for Dynamics 365 CRM and how to select the right licensing model for their organization.
The exam MB 910 is intended for individuals who are new to Dynamics 365 CRM and are looking to gain a foundational understanding of the software.

Course Outline Download Course Outline

This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

Lessons

Get introduced to the Dynamics 365 customer engagement apps
Examine Dynamics 365 Marketing
Describe Dynamics 365 Marketing capabilities
Review Additional Marketing Apps

Hands-On:

Working with customer engagement apps
Manage Customers and Activities
Search and filter data
Dynamics 365 Marketing Capstone Lab
Create a marketing email
Create a Segment in Dynamics 365 Marketing
Create a Customer Journey

This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

Lessons

Explore Dynamics 365 Sales
Manage the sales lifecycle with Dynamics 365 Sales
Review additional sales apps

Hands-On: Dynamics 365 Sales Capstone Lab

Create and qualify a Lead
Manage a sales Opportunity

This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.

Lessons

Examine Dynamics 365 Customer Service
Describe Dynamics Customer Service capabilities
Review additional customer service apps

Hands-On: Dynamics 365 Capstone Lab

Create and publish a Knowledge Article
Manage a support Case through its life cycle

This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.

Lessons

Examine Dynamics Field Service
Generate Work Orders in Dynamics 365 Field Service
Describe the scheduling capabilities of Dynamics 365 Field Service
Examine the inventory management capabilities of Dynamics 365 Field Service
Review the asset management capabilities of Dynamics 365 Field Service

Hands-On: Dynamics 365 Capstone Lab

Create a Case and escalate to a Work Order
Schedule items with Dynamics 365 Field Service

This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

Lessons

Examine Dynamics 365 Project Operations
Describe the sales capabilities of Dynamics 365 Project Operations
Plan projects with Dynamics 365 Project Operations
Review the resource utilization capabilities of Dynamics 365 Project Operations

Hands-On: Dynamics 365 Project Operations Capstone Lab

Create a project-based Lead
Manage a project-based Opportunity
Create a Project Quote and Project Estimate

Course Outline Download Course Outline

Certification

By earning MB-910: Microsoft Dynamics 365 Fundamentals-CRM certification, you can be established as competent Microsoft certified professional.
Demonstrate essential digital skills at workspace.
On successful completion of Microsoft MB-901 course online, aspirants receive a Course Completion Certificate from us.
By successfully clearing the MB-910 exam, aspirants earn Microsoft Certification.

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Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Course Overview

Upcoming Batches

India Online Enroll

Key Features

Who Should Attend

Prerequisites

Salient MB-910 Training Benefits

Here are 10 Important Aspect of MB-910 Certification

Course Outline Download Course Outline

Module 1 Learn the Fundamentals of Dynamics 365 Marketing

Module 2 Learn the Fundamentals of Dynamics 365 Sales

Module 3 Learn the Fundamentals of Dynamics 365 Customer Service

Module 4 Learn the Fundamentals of Dynamics 365 Field Service

Module 5 Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

Course Outline Download Course Outline

Certification

Our Top Trainers

Course Fee

₹19900 + 18% GST

Related Courses

Exam MB-901 (Microsoft Dynamics 365 Fundamentals)

Exam MB-920: Microsoft Dynamics 365 Fundamentals Finance and Operations Apps...

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