Course Overview:

Dynamics 365 Sales helps accelerate sales teams’ efforts with relationship-building tools and AI-driven insights. In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success. First, students will set up and configure lead and opportunity management strategies. Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights.

After completing MB-280T02, participants will be able to:

  • Configure and manage leads, opportunities, and sales processes
  • Organize product catalogs and process sales orders
  • Leverage relationship selling, Sales accelerator, and Sales Insights
  • Empower sales teams with AI-driven tools for smarter selling

Upcoming Batches

Loading Dates...

Key Features MB-280T02:

  • Hands-on configuration of lead and opportunity management

  • Real-world setup of product catalogs and sales order processing

  • Practical use of relationship selling tools and LinkedIn integration

  • Guided selling with Sales accelerator and AI-driven insights

  • Interactive dashboards for tracking performance and forecasting

  • Live environment work (~40–50% hands-on exercises)

Who should Attend Dynamics 365 customer experience model-driven apps?

  • Business Analysts and Functional Consultants
  • Data Analysts and IT Specialists
  • Sales Operations Professionals

Prerequisites of MB-280T02:

Basic knowledge of Dataverse and Power Apps, with access to a suitable environment

Why choose CloudThat as your training partner?

  • Authorized Microsoft training partner offering official content
  • Expert-led, real-time coding sessions and labs
  • Compact 1‑day format for fast results
  • Post-course resources, Q&A support, and community access

Learning objective of MB-280T02:

  • Configure and manage sales processes including leads, opportunities, and product catalogs
  • Use Sales accelerator to streamline engagement and prioritize activities
  • Implement goal tracking with metrics and performance analysis
  • Enhance productivity using Microsoft 365 integrations and mobile apps
  • Leverage AI tools like Dynamics 365 Copilot for smarter selling

Course Outline of Dynamics 365 customer experience model-driven apps: Download Course Outline

Certification Details of MB-280T02:

  • Certificate of Completion (no exam required)
  • Microsoft Learn achievement code available
  • Digital badge shareable on LinkedIn or professional profiles

Click to Zoom

Select Course date

Loading Dates...
Add to Wishlist

Course ID: 26622

Course Price at

Loading price info...
Enroll Now

FAQs of MB-280T02:

One full day of instructor-led training [ILT].

This course is designed for functional consultants, power users, and anyone looking to configure and customize Dynamics 365 model-driven apps using Microsoft Dataverse.

No coding experience is required. The course focuses on no-code/low-code configuration using Power Apps and Dataverse.

Yes, the course includes extensive hands-on labs and exercises, with approximately 40–50% of the time spent on real-world, live configuration work.

Enquire Now