Spotlight: M365 Copilot for HR Use Cases

Introduction

Microsoft 365 Copilot is a productivity tool built on AI and is designed to enhance your work experience by integrating large language models (LLMs) with Microsoft 365 apps and your data. M365 Copilot is a smart assistant that can help you resolve employee issues faster and easier. M365 Copilot can provide you with relevant and personalized information, insights, and recommendations on various topics related to Microsoft 365, such as security, compliance, collaboration, productivity, and administration.

Purposes of Using M365 Copilot

You can use M365 Copilot to:

• Search for answers and solutions to common or complex employee issues.
• Troubleshoot and fix errors and problems in Microsoft 365 applications and services.
• Upskill with techniques to improve your performance and efficiency as a Microsoft 365 professional.
• Explore new features and updates in Microsoft 365 that can enhance your work experience and outcomes.

Benefits of Using M365 Copilot

By using M365 Copilot, you can achieve the following benefits and value:

• Save time and effort with access to instant and accurate information and guidance on employee issues.
• Reduce risks and costs by ensuring compliance and security in the Microsoft 365 environment.
• Increase satisfaction and engagement by delivering high-quality and timely solutions to employee issues.
• Boost innovation and growth by learning and adopting new Microsoft 365 capabilities and opportunities.
• Lower the average resolution time.

Application Scenarios for HR Professionals

Copilot also helps HR professionals in various scenarios, such as:

1. Screening and hiring candidates: Copilot can analyze resumes and cover letters, and provide insights on skills, qualifications, and competency of the candidates for assigned role. Copilot can also generate interview questions and feedback based on the job description and the candidates’ profiles.

2. Training and development: Copilot can assist in creating and delivering training materials and courses, based on the learning objectives and the employees’ needs and preferences. Copilot can also monitor and evaluate the learning outcomes and provide suggestions for improvement.

3. Performance management: Copilot can help in setting and tracking goals, providing feedback, and recognizing achievements. Copilot can also identify strengths and areas for improvement and recommend actions and resources to enhance performance.

4. Employee engagement and retention: Copilot can help in promoting a positive and inclusive work culture, by facilitating communication, collaboration, and recognition among employees. Copilot can also analyze employee feedback and sentiment and provide insights on how to improve employee satisfaction and loyalty.

A Use Case Scenario for M365 Copilot

As a Microsoft 365 administrator, you are responsible for managing and resolving employee issues related to Microsoft 365.

One day, you receive a ticket from an employee who is having trouble accessing a SharePoint site that contains important documents for a project. You need to find out the cause of the issue and resolve it as soon as possible.

You open M365 Copilot and type in your question: “Why can’t an employee access a SharePoint site?” M365 Copilot analyzes your question and provides you with a list of possible reasons and solutions, such as permissions, settings, policies, network, and browser issues. You can click on each reason and solution to get more details and instructions. You can also ask follow-up questions or provide feedback to M365 Copilot. You find out that the employee does not have the correct permissions to access the SharePoint site. You use M365 Copilot to guide you through the steps to grant the employee the appropriate permissions. You verify that the employee can now access the SharePoint site and close the ticket. You thank M365 Copilot for its help and rate its performance.

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