Microsoft Certifications validate your skills to accomplish real-world tasks encountered in challenging work environments. This is a study guide for candidates seeking to achieve the Microsoft 365 Certified: Exchange Online Support Engineer Specialty through the Microsoft Exam MS-220 Troubleshooting Microsoft Exchange Online (beta). Aspirants are expected to collaborate with customers and other stakeholders to fully comprehend any difficulties. They also communicate with administrators and colleagues who work with similar technologies. Aspiring candidates should have prior PowerShell and Exchange PowerShell module familiarity. Moreover, the support engineers should also have extensive experience with Microsoft Exchange Online deployment, management, and troubleshooting. Moreover this blog post is an attempt to create awareness about how to take up MS-220 exam certification course.
What does This Article Comprise?
If you are eager to take up this certification, you will need proper training and relevant study material to pass Exam MS-220: Troubleshooting Microsoft Exchange Online. A comprehensive study guide for the MS-220 exam is made available for you here. prerequisites for the exam, skills measured in the exam, a gist of all the vital learning points from various modules, and reference material are posted to make your learning experience better.
Prerequisites to Attempt Exam MS-220 New Released Course
Aspirants for this certification are support engineers who should have a thorough understanding of identifying, troubleshooting and resolving issues with Microsoft Exchange Online, hybrid Exchange environments, and related components, technologies, and services.
Skills Measured in the MS-220 Microsoft Certification Exam
Percentage of the Question for All the MS-220 Modules
Troubleshoot mail flow issues (20-25%)
From this module, you can expect questions based on troubleshooting exchange online mail flow issues, troubleshooting mail flow issues with external systems, troubleshooting other mail flow issues, and troubleshooting issues reported by Microsoft Defender for Office 365.
Troubleshoot compliance and retention issues (25-30%)
This module discusses troubleshooting compliance issues, troubleshooting retention issues, troubleshooting Office Message Encryption (OME) and S/Mime issues, troubleshooting mailbox auditing Issues, and troubleshooting journaling.
Troubleshoot mail client issues (20–25%)
This module covers Troubleshoot connectivity and authentication issues, troubleshooting calendaring Issues, troubleshooting calendar sharing issues, and troubleshooting issues with mobile devices.
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