Course Overview

VMware Horizon 8: Skills for Virtual Desktop Management is the first half of a two-course requirement for the following certification: VMware Certified Professional – Desktop and Mobility 2020 (VCP-DTM 2020). VMware Horizon 8: Virtual Desktop Troubleshooting does not satisfy a course requirement for the VCP-DTM exam.

VMware Horizon 8: Troubleshooting Bootcamp is a five-day combination course of VMware Horizon 8: Virtual Desktop Troubleshooting & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the hands-on skills in resolving common issues that occur in a VMware Horizon® environment.

You will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators, as well as advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.

VMware Horizon 8 Troubleshooting bootcamp provides two challenge labs designed to present participants with virtual desktops and infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.

Product Alignment

  • VMware Horizon 8 V2103

After completing this course, students will be able to:

  • Implement a structured approach to troubleshooting
  • Resolve common issues that occur in a Horizon environment
  • Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
  • Identify the log locations for each VMware Horizon component
  • Identify procedures to diagnose and fix problems related to the creation and use of machines and desktop pools
  • Discuss how to troubleshoot problems related to linked cloned machines
  • Discuss how to troubleshoot problems related to Instant cloned machines
  • Identify steps that you can follow to solve problems related to Horizon Client
  • Discuss troubleshooting techniques for common client connection issues
  • Discuss troubleshooting steps applicable to device redirection in Horizon
  • Discuss Connection Server advanced configurations
  • List troubleshooting techniques for Connection Server common issues
  • Interpret VMware Horizon 8 Connection Server logs
  • Identify UAG configuration and certificate issues
  • List troubleshooting steps for UAG common issues
  • Describe BLAST configuration verification using logs and settings
  • Describe BLAST optimization recommendations for different use cases
  • Describe VMware Horizon 8 Connections and how to troubleshoot related issues
  • Describe VMware Horizon 8 Certificates
  • List troubleshooting steps for VMware Horizon 8 certificates common issues
  • Describe Cloud Pod Architecture troubleshooting scenarios
  • Identify and fix problems in a VMware Horizon environment

Upcoming Batches

India Online Enroll
Start Date End Date

To be Decided

Key Features

  • Our training modules have 50% -60% hands-on lab sessions to encourage Thinking-Based Learning (TBL).
  • Interactive-rich virtual and face-to-face classroom teaching to inculcate Problem-Based Learning (PBL).
  • VMware certified instructor-led training and mentoring sessions to develop Competency-Based Learning (CBL).
  • Well-structured use-cases to simulate challenges encountered in a Real-World environment.
  • Integrated teaching assistance and support through experts designed Learning Management System (LMS) and ExamReady platform.
  • Being a VMware Authorized Training Reseller, we offer authored curriculum that are at par with industry standards.

Who Should Attend

  • Tier 1 system administrators, and integrators responsible for managing and maintaining VMware Horizon Infrastructure.


Customers attending this course should have, at a minimum, the following VMware infrastructure skills:

  • Use VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
  • Open a virtual machine console on VMware vCenter Server® and access the guest operating system

  • Attendees should also have the following Microsoft Windows system administration experience:

  • Configure Active Directory services, including DNS, DHCP, and time synchronization
  • Restrict user activities by implementing Group Policy objects
  • Configure Windows systems to enable Remote Desktop Connections
  • Build an ODBC connection to an SQL Server database
  • Course Outline Download Course Outline

    • Introductions and course logistics
    • Course objectives

    • Recognize the features and benefits of Horizon
    • Describe the conceptual and logical architecture of Horizon

    • Convert customer requirements to use-case attributes
    • Define a use case for your virtual desktop and application infrastructure

    • Explain basic virtualization concepts
    • Use VMware vSphere® Client™ to access your vCenter Server system and VMware ESXi™ hosts
    • Create, provision, and remove a virtual machine

    • Create a Windows and a Linux virtual machine using vSphere
    • Optimize and prepare Windows and Linux virtual machines to set up Horizon desktop VMs

    • Outline the configuration choices when installing Horizon Agent on Windows and Linux virtual machines
    • Create a golden image for Windows and Linux Horizon desktops

    • Identify the steps to set up a template for desktop pool deployment
    • List the steps to add desktops to the VMware Horizon® Connection Server™ inventory
    • Compare dedicated-assignment and floating-assignment pools
    • Outline the steps to create an automated pool
    • Define user entitlement
    • Explain the hierarchy of global, pool-level, and user-level policies

    • Describe the different clients and their benefits
    • Access Horizon desktop using various Horizon clients and HTML
    • Configure integrated printing, USB redirection, and the shared folders option
    • Configure session collaboration and media optimization for Microsoft Teams

    • List the advantages of instant clones
    • Explain the provisioning technology used for instant clone desktop pools
    • Set up an automated pool of instant clones
    • Push updated images to instant clone desktop pools

    • Explain the difference between an RDS desktop pool and an automated pool
    • Compare and contrast an RDS session host pool, a farm, and an application pool
    • Create an RDS desktop pool and an application pool
    • Access RDS desktops and application from Horizon Client
    • Use the instant clone technology to automate the build-out of RDSH farms
    • Configure load-balancing for RDSHs on a farm

    • Monitor the status of the Horizon components using the Horizon Administrator console dashboard
    • Monitor desktop sessions using the HelpDesk tool
    • Monitor the performance of the remote desktop using the Horizon Performance Tracker

    • Recognize VMware Horizon reference architecture
    • Identify the Horizon Connection Server supported features
    • Identify the recommended system requirements for Horizon Connection Server
    • Configure Horizon event database
    • Outline the steps for the initial configuration of Horizon Connection Server
    • Discuss the AD LDS database as a critical component of Horizon Connection Server installation

    • Compare the authentication options that Horizon Connection Server supports
    • Describe the Smartcard authentication options that Horizon Connection Server supports
    • Outline the steps to create a Horizon administrator and custom roles
    • Describe the roles available in a Horizon environment
    • Explain the role that certificates play for Horizon Connection Server
    • Install and configure certificates for Horizon Connection Server
    • Install and configure True SSO in a Horizon environment

    • Explain Horizon Connections
    • Describe the role of Primary and Secondary protocols in Horizon Connections
    • Describe HTML Client Access Connections
    • Describe Horizon Connections Load Balancing
    • Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
    • Identify troubleshooting steps for failing Horizon Load Balancer connections
    • List troubleshooting steps for Horizon Connections

    • List Horizon certificate functions
    • Describe Horizon certificates scenarios
    • Discuss potential challenges related to certificates in Horizon
    • Describe the troubleshooting approach to Horizon certificates issues

    • Describe Cloud Pod Architecture troubleshooting scenarios


      • By earning this certification, you acquire skills to resolve common issues that occur in a VMware Horizon® environment.
      • You gain practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators.
      • You get acquainted with advanced abilities required to troubleshoot VMware Horizon 8 infrastructure.
      • On successful completion of this training aspirants receive a Course Completion Certificate from us.
      • By successfully clearing the VMware Horizon 8: Troubleshooting Bootcamp exam, aspirants earn VMware Certification.

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    Course ID: 13575

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