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Note: Exam MB-200 is going to be replaced with a new exam, PL-200. You will be able to earn this certification by passing MB-200 or PL-200, plus MB-240, until MB-200 retires on December 31, 2020. After MB-200 retires, passing PL-200 and MB-240 will be required to earn this certification.
The MB-240 (Microsoft Dynamics 365 Field Service) certification BootCamp course from CloudThat has been curated for candidates preparing for Microsoft MB-240 exam. By taking up this BootCamp course, candidates will receive in-depth training from our certified in-house subject matter experts to successfully clear the exam. We also provide relevant study material necessary to pass the MB-240 certification exam to help candidates become a Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise.
After completing this course, students will be able to:
To be Decided
Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.
In this introductory module, you will be introduced to key concepts of Dynamics 365 Field Service, including products, services, and tax codes. Lessons:
In this module, you will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.
In this module, you will learn how to create and manage bookable resources, including resource pools and crews.
In this module, you will learn how incidents can improve the scheduling efficiency and consistency of your organization.
In this module, you will learn how to create and use work orders to schedule resources.
In this module, you will be introduced to agreements, and learn how to configure them for your organization.
In this module, you will learn about management of customer assets.
In this module, you will learn how to use and configure the Field Service Mobile application for a mobile workforce.
In this module, you will be introduced to the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.
In this module, you will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.
In this module, you will learn how to configure the schedule board to best meet the organization or scheduler’s needs.
In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.
Mithun works as a Subject Matter Expert with CloudThat. He is passionate trainer and technology enthusiast. He specializes in Microsoft Dynamics 365 and Power Platform. He’s also holds working experience in configuring, customising and implementing Dynamics 365 etc.
Priyant is working in the Microsoft Technology space for last 5 years and is sharing the knowledge gained on Azure Administration, Azure Data Engineering and Dynamics 365 CE Apps. He has trained 1000+ professionals as a corporate trainer at etc.
Swasti has been working as a technical trainer facilitating professionals. He is a MCT, and has experience in various domains, mainly .NET App Dev, Azure, Power Platform, and Microsoft Dynamics 365 Customer Engagement Apps to design, implement etc.
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