Course Overview

A Microsoft 365 Certified Collaboration Communications Systems Engineer is responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, Teams Rooms, and other collaboration endpoints, ensuring high availability, security, and performance. This course prepares learners to design and manage solutions that support enterprise collaboration strategies aligned with business needs. 

After completing this course, Participants will be able to:

  • Plan and configure Microsoft Teams Phone and calling features.
  • Deploy and manage Teams Rooms and certified devices.
  • Integrate Teams with telephony and PSTN connectivity options.
  • Configure and monitor call quality and user experience.
  • Implement security, compliance, and governance for collaboration environments.
  • Troubleshoot and optimize Teams collaboration and communications services.

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Key Features of Microsoft 365 Certified: Collaboration Communications Systems Engineer

  • Hands-On Collaboration Engineering: 

    • Configure Teams Phone, calling plans, and direct routing.
    • Hands-on labs with Teams Admin Center and PowerShell.
    • Real-world configuration and troubleshooting scenarios.

  • Advanced Voice and Video Solutions: 

    • Plan PSTN connectivity using Calling Plans, Operator Connect, and Direct Routing.
    • Configure voice routing policies, dial plans, and call queues.
    • Implement video conferencing solutions with Teams Rooms.

  • Device and Endpoint Management: 

    • Manage Teams-certified devices, headsets, and peripherals.
    • Configure Teams Rooms and Surface Hub for enterprise environments.
    • Enforce firmware updates and device compliance policies.

  • Quality and Performance Monitoring: 

    • Use Call Quality Dashboard (CQD) and Call Analytics for monitoring.
    • Identify and resolve quality issues proactively.
    • Optimize network performance for voice and video.

  • Security and Compliance: 

    • Apply compliance policies to Teams communications.
    • Configure information barriers and retention policies.
    • Implement secure meeting settings and governance controls.

  • Integration and Interoperability: 

    • Connect Teams with third-party PBX, SIP gateways, and SBCs.
    • Enable coexistence with Skype for Business where required.
    • Configure integrations with Microsoft 365 services.

  • Automation and Scripting: 

    • Use PowerShell for Teams administration tasks.
    • Automate user provisioning and policy assignments.
    • Implement bulk updates and reporting scripts.

  • Incident Troubleshooting: 

    • Troubleshoot voice routing, PSTN connectivity, and meeting issues.
    • Resolve device registration and authentication problems.
    • Use advanced diagnostics and Microsoft Support tools.

  • Governance and Lifecycle Management: 

    • Implement naming conventions, archival policies, and access control.
    • Plan for Teams lifecycle and long-term governance.
    • Manage capacity and scalability for enterprise collaboration.

  • Real-World Labs and Scenarios: 

    • Configure Teams Rooms with live devices.
    • Implement direct routing with an SBC lab setup.
    • Troubleshoot call quality and performance in a simulated enterprise environment.

Who should Attend Security Operations Engineer Certification

  • Collaboration engineers
  • Microsoft Teams administrators
  • IT professionals managing enterprise communication platforms
  • network/voice engineers transitioning to Microsoft 365 environments.

Prerequisites of Microsoft 365 Certified: Collaboration Communications Systems Engineer

  • Understanding of Microsoft Teams and Microsoft 365 workloads.
  • Basic networking and telephony knowledge.
  • Experience with PowerShell scripting is beneficial.

    • Why Choose CloudThat as Your Training Partner?

    • Microsoft-Certified Trainers with deep expertise in collaboration and communication systems.
    • Hands-on Labs simulating enterprise Teams deployments.
    • Exam-Focused Preparation for MS-721 certification.
    • Up-to-Date Content aligned with Microsoft Learn and current Teams features.
    • Post-Training Support including career guidance and troubleshooting assistance.

    Microsoft 365 Certified: Collaboration Communications Systems Engineer Course Outline Download Course Outline

    • Introduction to Teams meetings and calling
    • Plan for Teams Phone
    • Plan for Microsoft Teams Rooms and shared meeting spaces
    • Plan and optimize network performance for Teams media
    • Configure and deploy Teams Phone
    • Configure and deploy Teams Phone with Direct Routing
    • Extend Teams Phone with additional services

    • Manage meetings and events experiences
    • Guided project: Create and assign Teams policies to meet business requirements in Microsoft Teams
    • Configure and manage voice users
    • Configure auto attendants and call queues
    • Configure, deploy, and manage Teams device
    • Guided project- Prepare meeting room experiences
    • Monitor and troubleshoot Teams collaboration communications systems
    • Configure BYOD spaces and bookable desks

    Certification Details:

    • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate: It validates expertise in designing, configuring, and managing Microsoft Teams Phone systems for enterprise collaboration. It focuses on implementing PSTN connectivity, voice routing, Teams Rooms, device management, and performance monitoring across Microsoft 365 environments.
    • Exam MS-721: Assesses skills in Microsoft Teams Phone, Direct Routing, Operator Connect, Teams Admin Center, PowerShell, and Call Quality Dashboard (CQD).
    • Certification Benefits: Empowers professionals to design and manage enterprise-grade Teams Phone solutions, enhancing their ability to deliver secure, scalable, and high-performance communication systems across Microsoft 365 environments.

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    Course ID: 25805

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    FAQs:

    To equip learners with skills to design, configure, and maintain Microsoft Teams collaboration and communications systems at enterprise scale.

    Teams administrators, collaboration engineers, network/voice engineers, and IT pros working with enterprise communication platforms.

    Yes, familiarity with Teams administration and Microsoft 365 basics is recommended.

    Absolutely — including PSTN connectivity, Teams Rooms configuration, and troubleshooting labs.

    Yes — it follows the official Microsoft Learn path and includes practice questions and labs.

    Teams Admin Center, PowerShell, CQD, Call Analytics, SBC configuration tools, and more

    Enquire Now