Case Study

Unified Observability on AWS for Credit Saison India by CloudThat

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Industry 

Finance

Expertise 

Amazon EC2, Amazon EKS, Amazon CloudWatch, AWS X-Ray, Amazon OpenSearch

Offerings/solutions 

Built centralized observability with monitoring, tracing, and real-time logging using AWS.

About the Client

Credit Saison India is a leading financial services company and a subsidiary of Credit Saison Co., Ltd., a major Japanese financial institution with deep expertise in credit and financial services. Established to serve the Indian market, Credit Saison India focuses on offering a broad range of credit-related products and services.

Highlights

50%

Faster Issue Detection

40%

Reduction in Issue Resolution time

Increased Team Productivity

Lower on-call fatigue and fewer escalations

The Challenge

Credit Saison India struggled with operational inefficiencies due to siloed monitoring tools, making root cause analysis and incident resolution time-consuming and error prone.

Solutions

• Amazon CloudWatch used to collect, aggregate, and monitor metrics, logs, and events across AWS services and custom applications.
• AWS X-Ray enabled detailed distributed tracing of API calls and application behavior, including performance bottlenecks.
• Amazon OpenSearch Service provided a centralized logging dashboard integrated with Amazon CloudWatch Logs Insights for advanced querying and alerting.
• Configured Amazon CloudWatch Agent on Amazon EC2 and containerized applications for custom metrics and detailed system-level insights.
• Established tracing headers for internal APIs to support end-to-end distributed tracing.
• Created log pipelines from multiple environments (dev/staging/prod) into a multi-tenant OpenSearch domain with role-based access.

The Results

Achieved seamless visibility, faster debugging, and improved system resilience across critical financial applications

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