Case Study

Achieved 40% Faster Retrieval and 99.9% Uptime with GenAI on AWS to Boost Productivity and Search Efficiency

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Industry 

E-Commerce

Expertise 

Amazon Bedrock, AWS Lambda, Amazon Kendra, Amazon OpenSearch

Offerings/solutions 

Built an AI solution on AWS to drive efficiency, productivity, and secure scalability

About the Client

ONDC is a public initiative by the Government of India, promotes a decentralized e-commerce model. Launched on December 31, 2021, it is managed by a private non-profit, with initial investments from the Quality Council of India and Protean eGov Technologies.

Highlights

35%

Improved search accuracy

25%

Boosted overall productivity

99.9%

High Availability

The Challenge

The client faced challenges in unifying and retrieving information spread across shared drives, GitHub repositories, cloud storage, and other decentralized sources. This fragmentation led to inefficiencies, hindered seamless collaboration, and limited effective utilization of their platform, impacting overall productivity and accessibility.

Solutions

  • Chatbot accessed via a static website on Amazon S3 with global delivery via Amazon CloudFront.
  • Queries processed through Amazon API Gateway and AWS Lambda, with conversation buffer in Amazon DynamoDB.
  • Amazon Bedrock powers NLP using Anthropic’s Claude and Cohere’s Embedding Model, with knowledge retrieval through Amazon OpenSearch.
  • Data aggregated from GitHub, Google Drive, and the client’s website, indexed in Amazon OpenSearch for semantic search.
  • Documents and crawled data pre-processed, with enhanced search via Amazon Kendra.
  • Custom filters ensure response accuracy.
  • Supports follow-up questions based on chat history.
  • Real-time monitoring via Amazon CloudWatch, auditing with AWS CloudTrail.
  • Amazon Cognito for secure authentication and AWS IAM for role-based access.

The Results

We developed an end-to-end Gen AI solution on AWS, improving customer engagement, operational efficiency, and scalability, with 40% faster document retrieval, 25% productivity boost, 35% better search accuracy, and 99.9% uptime while ensuring data security and compliance.

Download the Case Study

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