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Case Study
Accenture Upskills Employees on GCP with CloudThat to Improve Customer Experience
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Industry
IT Services and Consulting
Expertise
Capability Development Framework
Offerings/Solutions
A holistic learning framework to deliver focused and result-oriented training.
About the Client
Headquartered in Ireland, Accenture is a multinational professional technology services company specializing in information technology services and consulting. The company provides a diverse range of service offerings, including strategy, management, digital, technology, outsourcing, and operations consulting
Highlights
Access to authored curriculum
Highly experienced GCP-certified trainers
Desirable training outcomes achieved
The Challenge
- Being involved in several GCP projects across industries, Accenture required skilled and certified talent for its 50+ locations delivering cloud and innovation solutions.
- Accenture needed GCP-certified talent to contribute towards achieving the targets as part of its collaborative efforts with GCP.
- Upskilling the existing workforce on GCP technology to build fast, predictable, and secure cloud solutions on GCP was much more cost-effective for Accenture than hiring new talent.
Excellent GCP Lab environment I appreciate the knowledge and skill of the trainer. Very much satisfied with the overall training program. Had a good understanding and through the lab exercises had a good hands-on experience which will help us implement in real time environment
- Said a participant from Accenture
Solutions
- The CloudThat team did a pre-training skill assessment of Accenture employees to understand their skill sets and existing level of knowledge on GCP 1
- As per the assessment outcome, CloudThat’s expert trainers curated a customized upskilling program on GCP as per Accenture’s business objectives and employee skilling needs.
- The training was then delivered by highly experienced Google-certified in-house trainers.
- Throughout the training, we tracked the learner’s progress through weekly assessments and reported the same to Accenture to understand the scope of improvements and customize the subsequent sessions accordingly.
- CloudThat team maintained a global leaderboard to store learner’s metrics during the training. While toppers were rewarded, learners at the bottom were given extra sessions to cover up the learning gap.
- The course content was centralized through our proprietary LMS so that learners could easily access learning resources.
- Additionally, we provided learners with free access to CloudThat’s TestPrep Platform – A digital platform built by CloudThat’s certification experts where learners can practice questions and test their GCP skills before the internal evaluation within the organization.
The Results
- When it comes to addressing the employee upskilling needs of enterprise customers, we leverage a holistic learning framework to deliver focused and result-oriented training. From skills assessment to customizing training delivery and offering experiential learning opportunities to corporates, we take every step to ensure that our client’s workforce is project-ready to fit into the new age job roles demanded by projects they work on.
- Over the years of our association with Accenture, we have conducted 20+ training batches on GCP Platform for 400+ Accenture employees.
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