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Study Guide for Passing Microsoft Dynamics 365 Fundamentals MS-910 Certification Exam

1. Introduction
2. What to expect from this article?
3. Prerequisites
4. Key Benefits of MB-910 Certification
5. Exam Pattern
6. Percentage of Questions for all the Modules
7. Study Materials and References
8. Get Certified Now


Microsoft Dynamics 365 is nothing but a set of interconnected Software as a Service (SaaS) applications and services designed by Microsoft to transform and enable your core customers, employees, and business activities. It is preferred by organizations needing flexible scalability. Although Microsoft Dynamics 365 fundamentals combine Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities, the MB-910 certification exam only deals with CRM capabilities. So, instead of separate sales and marketing functionalities, Dynamics 365 provides automated, integrated, and intelligent sales and marketing capabilities to efficiently connect, prioritize, and convert opportunities into leads and then to paying customers. It is natively integrated with Microsoft’s 365 productivity apps to provide a unified way of managing users and services. To validate your expertise in Microsoft Dynamics 365, consider obtaining the Microsoft Dynamics 365 Certifications.

What to expect from this article?

This is a comprehensive study guide that will help you crack Microsoft’s Dynamic MB-910 certification exam easily. Everything and anything you need to know before attending the fundamental exam for Microsoft Dynamics 365 is available in this blog. I will walk you through the topics that are covered, exam patterns, dos, and don’ts and all the required material, and links to support your learning and progress your career to newer heights.


Freshers or experienced professionals who are attempting for MB-910 Microsoft Dynamics 365 Fundamentals (CRM) must have general knowledge and relevant experience in Information Technology (IT) environment. They should also have a fundamental knowledge of customer engagement principles and business operations.  

Key Benefits:

Exam Pattern:

The table below summarizes all additional information about the exam:

Exam Pattern for MB-910

Percentage of questions for all the modules:

In this module, questions will be from identifying the capabilities of Dynamics 365 Marketing like how to target customers using segments and subscription lists, describe the lead generation and qualification process including lead scoring, describe customer journeys, event management features, and describe related marketing apps like Linkedin Campaign Manager, D365 Customer Voice, and D365 Customer Insights including audience insights and experience insights.

This consists of leads and the process of qualifying leads, the opportunity management process, describe the quote lifecycle, some of the use cases for orders and invoices, and describing tools and processes used for forecasting sales. This module also describes the capabilities of Sales related apps like Dynamics 365 Sales Insights and LinkedIn Sales Navigator.

This module comprises Customer Service components like describing cases, queues, and entitlements, describing knowledge Management and Service-level agreements and some of the related customer service apps like Omnichannel for Customer Service, Connected Customer Service, and describing customer service Insights.

This module consists of work order lifecycle including the creation of work order, sources of work order like cases, opportunities, IoT device sensor alerts, and agreements, describing inspection feature capabilities, scheduling capabilities, and asset management capabilities.

This module consists of project operations capabilities like contracts, stages, assignments, identifying views and reports in making decisions, describe sales capabilities like the process of converting leads into projects, use cases for project contracts, and project planning and resource management capabilities like identifying interactive Gantt Charts, Kanban boards, Schedule boards, etc.,

This module consists of describing common customer engagement features like customers and activities, product catalog, cases, resources, price lists, discounts, and currencies, describing reporting capabilities like options for exporting data to MS Excel, analyzing data using Power BI, and describing integration options like MS Teams integration, MS Excel and MS Word integration, managing documents by using Sharepoint Online and email integration capabilities.

Study Material and References:

There are various ways to prepare for this certification

Get Certified Now:

It is always great to get the right source of learning to Move Up. At CloudThat we have a course aimed at preparing participants/candidates for MB-910 Microsoft Dynamics 365 Fundamentals certification exam. You can also register by visiting the Microsoft website.

Hope this covers most of the necessary things required for the study guide. We will be publishing sample questions where you can test your knowledge in a mock test before appearing for the exam. Feel free to drop any queries you have and we will get back to you quickly.

WRITTEN BY Harshita Gupta



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