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The Ultimate Guide to Becoming a Dynamics 365 Expert: A Step-by-Step Learning Path


Dynamics 365 is an automated business application, incepted in 2016, and right from inception it is gaining huge popularity as it is making the day-to-day task of any organization medium or small a turkey shoot, task which organizations used to perform with 8 to 10 applications can now be managed at just one station i.e., Dynamics 365. In this blog, we will explore the reasons why Dynamics 365 is a promising career option. 

Dynamics 365 in a very short period has become chalk horse for various Fortune 500 companies, Gartner an IT research firm has recognized Microsoft ERP as a leader in the Magic Quadrant for consecutive two years, and if it is a matter of managing front office task Microsoft is giving huge competition and is gaining popularity each day due to its inclusive features. 

Features of Dynamics 365

Let’s talk about, the features of Dynamics 365 which make it the first choice of organizations! 

Highly Adaptable: Dynamics 365 is very easy to adapt, you can get adroitness for Dynamics 365 applications be it CRM or ERP in very less time. 

On Cloud: Cloud is the new shoptalk in the business world, and Dynamics 365 give the potential to take the business to the cloud and enjoy its ease. 

Office Integration: Office 365 is our preferred tool for any organization like Word, excel, outlook, teams, etc, dynamics 365 gives ease to work on these tools and get them integrated into Dynamics 365 application. 

Resilience: Dynamics 365 gives you the flexibility to customize the D365 application based on organization requirements. 

Real-time Insights: With Dynamics 365, businesses can gain real-time insights into their operations, customers, and market trends. This allows them to make informed decisions and act quickly. 

Improved Customer Engagement: Dynamics 365 offers a suite of applications that help businesses improve their customer engagement. With applications like Dynamics 365 for Sales, Customer Service, and Marketing, businesses can better understand their customers, anticipate their needs, and provide personalized service. 


Now you can understand that choosing Dynamics 365 as your career option will help you fulfil your remunerative dreams, so let’s understand the Dynamics 365 certification learning path. 

Dynamics 365 can manage both front-office and back-office tasks of any organization and in business terms, we call it CRM & ERP, respectively. 

When we talk about CRM it has one fundamental certification 4 roles-based certifications and one speciality certification  


Figure 1.1: Dynamics 365 CRM Certifications 

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Dynamics 365 Certifications 

MB-910 is a fundamental CRM course that gives you an understanding and a glimpse of all the customer engagement applications. 

MB-210: This is the associate-level course that will prepare you to become a sales functional consultant, this course will help you to manage all your sales tasks on the cloud and can give you efficiency to convert all your sales deals in less time and can keep a record of all your reminisce. 

MB-220: This associate-level course will be of great use if you are a passionate marketing person, as this will give you the acumen to handle the marketing task of your organization, be it an outbound campaign or be it is some real-time marketing campaign after making your campaign go live you can get the insights of all your campaigns. 

MB-230: This associate-level course is for people who would love to make a career in customer service, and this certification will give you the tag of customer service functional consultant associate. 

MB-240: This certification course will give you a badge of Microsoft Dynamics 365 field service functional consultant, which is useful for people who are in the technical field service industry. 

MB-260:  This is a speciality certification course in Dynamics 365 CRM that will help with analytics and insight into the customer data of the organization, As the customer is the important element for the organization, this course will help you to understand the insight of the customer through data unification. 


 Now let’s talk about the back-office task of the organizations, so here Microsoft Dynamics 365 brings you the certification courses which will help you to get expertise in your specialization with the flavour of new technologies in it. 

Figure 1.2: Dynamics 365 ERP Certifications 

MB-920: This is a fundamental course of ERP, which gives you a fundamental understanding of all the ERP applications of Microsoft dynamics i.e., finance, supply chain, HR, commerce, and project management. 

MB-310: This Associate level of certification will give you the capability to handle all financial tasks of the organization in a very smooth and efficient manner, it will give you the tag of Microsoft Dynamics Finance Functional consultant. 

MB-320: This certification course is perfect for Supply chain professionals, with a keen interest in manufacturing, this will help you to earn the badge of Microsoft Dynamics SCM manufacturing consultant, although this exam is retiring in soon. 

MB-330: This course is also for Supply chain professionals, with this course, you will be able to manage your product, vendors, and supply-chain process both inbound and outbound with quality control and after clearing this certification you will earn a badge of Microsoft Dynamics 365 Supply Chain functional consultant. 

MB-500: This certification course will help you work as a developer for Dynamics 365. This will help you learn about adding customization in the Dynamics 365 F&O application by using coding and extensible features and integrations. 

MB-700: This is an expert-level certification, and this certification will give you a badge of Dynamics 365 ERP Solution Architect. 

MB-800: This certification will give you the expertise to work on Business Central, which is a business application tool for SMEs to manage all ERP tasks of the organizations. 


Microsoft offers a range of certifications for Dynamics 365 professionals, including Dynamics 365 Developer, Dynamics 365 Business Analyst, and Dynamics 365 Consultant. These certifications demonstrate a professional’s expertise and can help them advance their careers. 

In conclusion, Dynamics 365 is a promising career option that offers a variety of roles, competitive salaries, ongoing learning, and transferable skills. To succeed in this field, professionals must have a combination of technical and functional skills and obtain relevant certifications. With the growing demand for Dynamics 365 professionals, it is an excellent time to build a career in this field. 

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1. What is a prerequisite for Dynamics 365 certifications?

ANS: – Knowledge of management principles and if you have knowledge of cloud computing that would be an added advantage. 

2. What is the minimum score required to pass the certification exam?

ANS: – The minimum passing mark is 700. 

3. How do I identify which certification is best for me?

ANS: – Dynamics 365 has a wide range of certifications covering both CRM and ERP applications, you can choose based on your educational/professional specialization, and if you are working in any of the fields of CRM and ERP field, this is the best time to learn the cloud version of that part.

WRITTEN BY Nidhi Purohit



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