Course Details | Cloudthat

Course Overview

Note: The MB-910 and MB-920 is the new version of MB-901 exam which expired on June 30, 2021.

The Microsoft Dynamics 365 Fundamentals Customer Engagement Apps certification (MB-910) training course from CloudThat offers candidates proper training and relevant study material to prepare and successfully clear the MB-910 exam.

After completing this course, students will be able to:

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Upcoming Batches

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Key Features

  • Our training modules have 50% -60% hands-on lab sessions to encourage Thinking-Based Learning (TBL)
  • Interactive-rich virtual and face-to-face classroom teaching to inculcate Problem-Based Learning (PBL)
  • Microsoft certified instructor-led training and mentoring sessions to develop Competency-Based Learning (CBL)
  • Well-structured use-cases to simulate challenges encountered in a Real-World environment
  • Integrated teaching assistance and support through experts designed Learning Management System (LMS) and ExamReady platform
  • Being a Microsoft Learning Partner provides us with the edge over competition

Who Should Attend

  • The Microsoft Dynamics 365 Fundamentals Customer Engagement Apps certification training course is for IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Prerequisites

  • As the prerequisites of Microsoft exam MB-910, learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary. 

Course Outline Download Course Outline

This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

Lessons

  • Get introduced to the Dynamics 365 customer engagement apps
  • Examine Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing capabilities
  • Review Additional Marketing Apps

Hands-On:

  • Working with customer engagement apps
  • Manage Customers and Activities
  •  Search and filter data
  • Dynamics 365 Marketing Capstone Lab
  • Create a marketing email
  • Create a Segment in Dynamics 365 Marketing
  • Create a Customer Journey

This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

Lessons

  • Explore Dynamics 365 Sales
  • Manage the sales lifecycle with Dynamics 365 Sales
  • Review additional sales apps

Hands-On: Dynamics 365 Sales Capstone Lab

  • Create and qualify a Lead
  • Manage a sales Opportunity

This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.

Lessons

  • Examine Dynamics 365 Customer Service
  • Describe Dynamics Customer Service capabilities
  • Review additional customer service apps

Hands-On: Dynamics 365 Capstone Lab

  • Create and publish a Knowledge Article
  • Manage a support Case through its life cycle

This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.

Lessons

  • Examine Dynamics Field Service
  • Generate Work Orders in Dynamics 365 Field Service
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Examine the inventory management capabilities of Dynamics 365 Field Service
  • Review the asset management capabilities of Dynamics 365 Field Service

Hands-On: Dynamics 365 Capstone Lab

  • Create a Case and escalate to a Work Order
  • Schedule items with Dynamics 365 Field Service

This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

Lessons

  • Examine Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Plan projects with Dynamics 365 Project Operations
  • Review the resource utilization capabilities of Dynamics 365 Project Operations

Hands-On: Dynamics 365 Project Operations Capstone Lab

  • Create a project-based Lead
  • Manage a project-based Opportunity
  • Create a Project Quote and Project Estimate

Certification

    • By earning MB-910: Microsoft Dynamics 365 Fundamentals-CRM certification, you can be established as competent Microsoft certified professional
    • Demonstrate essential digital skills at workspace
    • On successful completion of MB-910: Microsoft Dynamics 365 training aspirants receive a Course Completion Certificate from us
    • By successfully clearing the MB-910 exams, aspirants earn Microsoft Certification

Our Top Trainers

Mithun Mohan

Mithun works as a Subject Matter Expert with CloudThat. He is passionate trainer and technology enthusiast. He specializes in Microsoft Dynamics 365 and Power Platform. He’s also holds working experience in configuring, customising and implementing Dynamics 365 etc.

Priyant Gupta

Priyant is working in the Microsoft Technology space for last 5 years and is sharing the knowledge gained on Azure Administration, Azure Data Engineering and Dynamics 365 CE Apps. He has trained 1000+ professionals as a corporate trainer at etc.

Swasti Ray

Swasti has been working as a technical trainer facilitating professionals. He is a MCT, and has experience in various domains, mainly .NET App Dev, Azure, Power Platform, and Microsoft Dynamics 365 Customer Engagement Apps to design, implement etc.

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