Case Study

Personalized Student Engagement and Query Resolution Using AWS GenAI

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Industry 

Software Development

Expertise 

AWS Lambda, Amazon API Gateway, Amazon Bedrock

Offerings/solutions 

Implemented serverless GenAI chatbot using Amazon Bedrock for student query resolution.

About the Client

A forward-thinking, technology-driven company dedicated to redefining how people connect with one another. Its mission is to empower individuals to build meaningful relationships and shared experiences by leveraging innovative solutions that bridge gaps, encourage interaction, and cultivate vibrant communities.

Highlights

> 95%

Reduction in manual analysis

80%+

Accuracy in chatbot responses

Secure GenAI Architecture

Amazon API Gateway, and AWS IAM

The Challenge

Design a scalable, intelligent AI-powered platform to process high-volume student queries, generate accurate context-driven responses using academic and historical data, integrate with existing student applications, and ensure secure knowledge base management while maintaining data protection compliance.

Solutions

• Implemented serverless architecture with AWS Lambda and Amazon API Gateway to handle student query requests.
• Configured AWS Lambda to retrieve data from Amazon Bedrock Knowledge Base (Aurora PostgreSQL) and generate responses using Claude V3.5 Sonnet.
• Built Amazon Bedrock knowledge base embeddings in Amazon Aurora PostgreSQL for efficient vector-based search using Titan Text Embedding.
• Developed custom prompt engineering templates in AWS Lambda to improve accuracy with structured data.
• Integrated Amazon S3 for knowledge base documents with Bedrock Sync for auxiliary JSON document synchronization.
• Stored metadata and conversation history in Amazon DynamoDB with comprehensive AWS service integration, including AWS IAM, Amazon CloudWatch, and Amazon CloudTrail.

The Results

Delivered a scalable, secure GenAI-powered chatbot that automated student query resolution, cut manual efforts by 95%, and improved support accuracy and efficiency

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