Course Overview

This MS 721 Collaboration Communications Systems Engineer certification training course from CloudThat is intended to provide learners with the information and abilities necessary to work as a Collaboration Communications Systems Engineer. Participants should be aware of the fundamentals of identity and access management, networking, telecommunications, audio/visual, and meeting room technology, as well as Microsoft Teams.

They will gain practical experience setting up and utilizing Microsoft Teams Phone, meetings, and approved hardware including Microsoft Teams Rooms and Surface Hub. You will also learn how to administer and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, Microsoft Teams Rooms Pro Portal, and Call Quality Dashboard during the session. The course MS 721 Collaboration Communications Systems Engineer will also cover installing and implementing Microsoft Teams Phone with PSTN connectivity via Microsoft Calling Plans, Teams Phone Mobile, Operator Connect and Direct Routing. Candidates attending our MS 721 certification training get access to the authored curriculum and can learn through engaging and interactive sessions delivered by Microsoft-certified in-house trainers.

After completing MS 721 Training course, students will be able to:

  • Proficiently design and implement advanced communication systems for collaborative environments.
  • Able to evaluate and select appropriate technologies to optimize collaborative workflows.
  • Skilled in integrating diverse communication tools to enhance team productivity and connectivity.
  • Understand strategies to troubleshoot and maintain efficient collaborative systems.
  • Apply best practices to ensure security and reliability in collaborative communication setups.

Upcoming Batches

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Key Features of Microsoft MS-721

  • Our MS 721 training modules have 50% - 60% hands-on lab sessions to encourage Thinking-Based Learning (TBL).
  • Interactive-rich virtual and face-to-face classroom teaching to inculcate Problem-Based Learning (PBL).
  • Microsoft certified instructor-led training and mentoring sessions.
  • Well-structured use-cases to simulate challenges encountered in a Real-World environment during Microsoft MS 721 training.
  • Integrated teaching assistance and support through experts.
  • Being a Microsoft Learning Partner, we offer authored curriculum that are at par with industry standards.

Who Should Attend Microsoft MS-721 Training

  • Communication Engineers: Individuals specializing in communication systems development.
  • IT Professionals: Seeking expertise in collaborative communication technologies.
  • Technology Consultants: Advising on communication system implementations.
  • Anyone who wants to clear the certification exam MS 721


  • Understanding of basic principles in communication technologies and networking.
  • Basic understanding of Microsoft 365 services
  • Understanding of IT services such as PowerShell, SharePoint and OneDrive

Learning objective of MS 721 course:

  • After earning MS 721 certification you will be able to successfully plan, design and manage teams' collaboration communication systems.
  • The goal of the MS 721 Collaboration Communications Systems Engineer certification is to equip candidates with the knowledge and abilities to set up and manage Microsoft Teams Phone, conferences, and authorized hardware such Microsoft Teams Rooms and Surface Hub.
  • Microsoft MS 721 certification helps in validating skills and recognition from the industry.
  • Once you clear the exam, you will get an official badge recognizing you as a Microsoft Certified Collaboration Communications Systems Engineer

Why choose CloudThat as your training partner?

  • Microsoft MS 721 trainings are best designed to meet the individual requirements and provide a scope to interact with the trainers as well as individuals across different organizations.
  • The MS 721 Microsoft fundamental training is 32-hour training, or the timings can be made flexible as per individual convenience.
  • The Microsoft MS 721 certification course will be delivered by the best trainers in the industry with years of experience.
  • During the learning phase of the MS 721 Certification, you get to practice industry-level questions and real-life case studies for an impeccable understanding of the topic.

Course Outline Download Course Outline

  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services

Lab 01

  • Prepare the lab environment

Lab 02

  • Configure your environment for Teams Voice Usage

Lab 03

  • Expand your Teams Voice Environment to use Direct Routing

  • Manage meetings and events experiences
  • Guided project – Create and assign Teams policies
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project - Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems

Lab 04

  • Manage your Teams Voice Environment

Certification details:

    • The MS-721 certification attests to proficiency in designing and implementing advanced communication systems for collaborative environments.
    • Designed for individuals seeking to expand their skills, offering foundational knowledge in teams collaboration communications systems.
    • Serves as a foundational certification paving the way for more advanced role-based certifications within Microsoft, validating competency in efficient administration and utilization of Microsoft Teams.
    • Successful completion of the MS-721 Collaboration Communications Systems Engineer exam leads to earning the Microsoft certification, affirming expertise in Microsoft Teams administration and collaboration tools.

Course Fee

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Course ID: 18931

Course Price at

$1599 + 0% TAX
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Frequently Asked Questions

MS-721 is aligned with the Microsoft Collaboration Communications Systems Engineer certification.

• Key topics include understanding Teams meetings and calling functionalities, strategizing the implementation of Teams Phone systems, optimizing network performance for Teams media, configuring and deploying Teams Phone with Direct Routing, and extending Teams Phone capabilities through additional services. managing meetings and events, creating and assigning Teams policies, configuring voice users and call management features like auto attendants and call queues, handling Teams devices deployment, optimizing meeting room experiences, and troubleshooting techniques to ensure smooth functionality of Teams collaboration systems.

Yes, Microsoft periodically updates the course content to align with the latest technologies and updates within the Microsoft ecosystem.

Yes, MS-721 typically includes hands-on exercises and practical labs to provide participants with practical experience in configuring and managing messaging infrastructure.

MS 721 is typically a 4–5-day training course if taken in a classroom or virtual instructor-led setting.

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