Microsoft 365 Certified: Modern Desktop Administrator Associate - Course Overview

Embark on a journey to become a Microsoft 365 Certified: Modern Desktop Administrator Associate, empowering you to master the art of managing and maintaining modern endpoints in a Microsoft 365 environment. In this comprehensive course, you’ll delve into the intricacies of deploying, configuring, securing, and monitoring Windows 10, Windows 11, and macOS devices, transforming you into an indispensable asset to any IT team. Harness the power of Windows Autopilot to effortlessly deploy devices, streamline device configuration with Intune policies, and ensure seamless updates with Windows Update for Business. Fortify your defences against cyberthreats by implementing robust security measures, including malware and phishing protection, device encryption, secure authentication methods, and conditional access policies. Master the art of compliance policy management, confidently creating, enforcing, monitoring, and remediating non-compliant devices, ensuring your organization adheres to the strictest security standards. Leverage Intune’s comprehensive monitoring capabilities to proactively identify and resolve device issues, ensuring optimal device health and performance, minimizing downtime, and maximizing user productivity. Become an expert in application deployment, utilizing Intune to effortlessly distribute applications, manage updates, and configure settings, ensuring seamless application delivery for your workforce. Equip yourself with troubleshooting expertise, mastering Intune’s diagnostic tools to effectively identify and resolve endpoint issues, escalating complex problems to Microsoft support when necessary. Cloud That ensures you’re well-prepared for the challenges of modern IT environments.

After completing MD-102 course, students will be able to:

  • Deploy and manage Windows.
  • Plan and implement security.
  • Configure and manage Microsoft 365 apps.
  • Implement device compliance and security.
  • Troubleshoot and resolve endpoint issues.

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Modern Desktop Administrator Associate Training Key Features:

  • Hands-on labs for practical experience.
  • Expert-led sessions with real-world scenarios.
  • Comprehensive coverage of Microsoft Endpoint Administration.
  • Access to updated course materials.
  • Interactive discussions and Q&A sessions.
  • Certification exam preparation guidance.
  • Flexibility with on-demand learning options.

Who Should Attend this Course?

  • IT professionals aspiring to become Microsoft Endpoint Administrators.
  • System administrators seeking advanced endpoint management skills.
  • Individuals preparing for the MD-102 certification exam.


  • Fundamental knowledge of Microsoft Endpoint Management.
  • Basic understanding of Windows and Microsoft 365.

Learning Objectives of the Course:

  • Master Windows deployment and management.
  • Implement robust endpoint security measures.
  • Configure and manage Microsoft 365 apps efficiently.
  • Ensure device compliance and security.
  • Effectively troubleshoot and resolve endpoint issues.

Why choose CloudThat as your training partner?

  • Industry-leading trainers.
  • Practical, real-world scenarios.
  • Updated course content.
  • Flexibility with on-demand learning.
  • Comprehensive exam preparation.

Course Outline Download Course Outline

Overview of Microsoft 365

  • Understanding the core components of Microsoft 365
  • Exploring the modern desktop landscape in Microsoft 365

Modern desktop management concepts

  • Defining the principles of modern desktop management
  • Identifying the key roles and responsibilities in modern desktop management

Roles and responsibilities of a modern desktop administrator

  • Comprehending the duties and expectations of a modern desktop administrator
  • Recognizing the collaboration with other IT professionals in a modern desktop environment

Deploying Windows 10 and Windows 11 devices using Windows Autopilot

  • Familiarizing with Windows Autopilot as a deployment method
  • Implementing Windows Autopilot for seamless device provisioning
  • Managing device enrollment and configuration through Windows Autopilot

Managing device configurations using Intune policies

  • Understanding the role of Intune in device configuration management
  • Creating and applying Intune policies to configure device settings
  • Managing device configurations across various device types

Updating Windows 10 and Windows 11 devices using Windows Update for Business

  • Utilizing Windows Update for Business for efficient device updates
  • Managing update deployment schedules and policies
  • Ensuring timely and secure device updates

Protecting devices against malware and phishing attacks

  • Implementing strategies to safeguard devices from malware and phishing threats
  • Utilizing Intune security features to protect against malicious attacks

Encrypting devices and data

  • Enabling device encryption to protect sensitive data
  • Managing encryption keys and recovery options
  • Ensuring compliance with data encryption regulations

Managing device authentication

  • Configuring strong authentication methods for device access
  • Implementing multi-factor authentication (MFA) for enhanced security
  • Managing device authentication options and policies

Implementing device conditional access policies

  • Enforcing conditional access policies for device access control
  • Evaluating device compliance and security posture before granting access
  • Managing conditional access policies based on risk factors and device state

Creating and enforcing device compliance policies

  • Defining compliance requirements for devices and applications
  • Establishing compliance policies using Intune
  • Enforcing compliance policies to ensure device security and adherence to organizational standards

Monitoring device compliance

  • Tracking device compliance status through Intune
  • Identifying and remediating non-compliant devices
  • Generating compliance reports for auditing and monitoring purposes

Remediating non-compliant devices

  • Implementing remediation procedures for non-compliant devices
  • Providing guidance and support to users to achieve device compliance
  • Maintaining device compliance to uphold security standards

Using Intune to monitor device health and performance

  • Utilizing Intune's monitoring capabilities to assess device health
  • Tracking device performance metrics and identifying potential issues
  • Generating health and performance reports for proactive troubleshooting

Identifying and resolving device issues

  • Analyzing device health and performance data to identify anomalies
  • Troubleshooting common device issues and implementing solutions
  • Escalating complex device issues to the appropriate support teams

Generating reports on device health and performance

  • Creating customized reports to track device health and performance trends
  • Using reports to inform decision-making and improve device management strategies
  • Sharing reports with stakeholders to demonstrate device performance

Certification Details:

    • Certification: Microsoft Certified: Modern Desktop Administrator Associate (MD-102).
    • Exam format: Multiple-choice.
    • Duration: 180 minutes.
    • Passing score: 700 points out of 1000.

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Course ID: 18939

Course Price at

$1599 + 0% TAX
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Frequently Asked Questions

In India, Microsoft Certified Endpoint Administrators earn an annual salary ranging from ₹450,000 to ₹1,000,000. However, individual salaries can vary based on factors such as experience, location, and employer.

The MD-102 training, available through instructor-led courses or online programs, is designed to be completed in approximately one week, with sessions lasting around 5 days at 8 hours per day.

The MD-102 certification exam consists of 40-60 questions, with a passing score of 70%. It includes multiple-choice questions, multi-response questions with multiple correct answers, and true or false type questions.

To take the MD-102 exam, candidates should possess technical skills in installing, maintaining, and troubleshooting the Windows 10 OS or later, as well as experience using Active Directory Domain Services. Microsoft also offers a free self-assessment tool to help individuals gauge their readiness.

The MD-102 exam undergoes updates approximately every 12-18 months to stay current with the latest changes in Microsoft technology. The most recent update to the MD-102 exam occurred on November 1, 2023.

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