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Gaming Technology
Amazon API Gateway, Amazon Bedrock, Amazon CloudFront
Deployed multilingual GenAI chatbot on AWS with serverless backend and CRM integration.
A leading gaming company operating a popular online Rummy platform, transitioning traditional gameplay to mobile apps, and serving a nationwide player base. The company sought to modernize customer support to meet growing demand and improve user experience.
Natural language processing
Enhanced Operational Performance
Utilizes CI/CD pipeline
The client’s reliance on traditional support channels for their gaming platform resulted in slow response times and significant operational overhead, especially for banking-related queries. They needed an AI-driven, scalable solution to automate customer service and streamline operations.
• Multi-agent chatbot using Amazon Bedrock Agents with Supervisor Agent (Nova Pro) managing transaction/FAQ agents powered by Claude models and Knowledge Base with Titan Text v2 embeddings.
• The backend is hosted on Amazon API Gateway and AWS Lambda with secure CRM integration, and the frontend is on Amazon S3/Amazon CloudFront for fast delivery.
• Automated CI/CD pipeline using AWS CodePipeline, AWS CodeBuild, and AWS CodeDeploy with GitHub integration and Terraform infrastructure automation.
• Security managed via AWS IAM roles and AWS Secrets Manager with Amazon SageMaker Notebook for development and testing.
Delivered a scalable, secure, and multilingual GenAI chatbot solution on AWS, automating customer service and significantly improving operational efficiency and customer satisfaction.
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