{"id":30683,"date":"2026-08-07T09:32:57","date_gmt":"2026-08-07T09:32:57","guid":{"rendered":"https:\/\/www.cloudthat.com\/training\/?post_type=stm-courses&#038;p=30683"},"modified":"2026-08-07T09:35:31","modified_gmt":"2026-08-07T09:35:31","slug":"ab-250-dynamics-365-contact-center-ai-training","status":"publish","type":"stm-courses","link":"https:\/\/www.cloudthat.com\/training\/microsoftdynamics\/ab-250-dynamics-365-contact-center-ai-training","title":{"rendered":"AB-250: Dynamics 365 Contact Center AI Training"},"content":{"rendered":"<p><span class=\"TextRun SCXW36497805 BCX8\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW36497805 BCX8\">This course helps learners configure and\u00a0<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">operate<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">\u00a0an intelligent contact\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW36497805 BCX8\">center<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">\u00a0using Microsoft Dynamics 365 Contact\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW36497805 BCX8\">Center<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">\u00a0capabilities and integrated AI features. Learners explore how to deploy contact\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW36497805 BCX8\">center<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">\u00a0environments, configure embedded and standalone modes, connect data sources, and integrate third-party Contact\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW36497805 BCX8\">Center<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">\u00a0as a\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW36497805 BCX8\">Service solutions<\/span><span class=\"NormalTextRun SCXW36497805 BCX8\">.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW36497805 BCX8\"><span class=\"SCXW36497805 BCX8\">\u00a0<\/span><br class=\"SCXW36497805 BCX8\" \/><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW36497805 BCX8\"><span class=\"SCXW36497805 BCX8\">\u00a0<\/span><br class=\"SCXW36497805 BCX8\" \/><\/span><span class=\"TextRun SCXW36497805 BCX8\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW36497805 BCX8\">The course also focuses on enabling Copilot, AI agents, channels, routing, users, security settings, and supervisor capabilities. By the end of the training, learners will understand how these components work together to deliver scalable, efficient, and AI-enhanced customer engagement experiences.<\/span><\/span><span class=\"EOP SCXW36497805 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This course helps learners configure and\u00a0operate\u00a0an intelligent contact\u00a0center\u00a0using Microsoft Dynamics 365 Contact\u00a0Center\u00a0capabilities and integrated AI features. Learners explore how to deploy contact\u00a0center\u00a0environments, configure embedded and standalone modes, connect data sources, and integrate third-party Contact\u00a0Center\u00a0as a\u00a0Service solutions.\u00a0\u00a0The course also focuses on enabling Copilot, AI agents, channels, routing, users, security settings, and supervisor capabilities. By the end [&hellip;]<\/p>\n","protected":false},"author":7038,"featured_media":30686,"template":"","meta":{"footnotes":""},"stm_lms_course_taxonomy":[66],"metadata":{"stm_lms_product_id":["30684"],"_edit_lock":["1786095588:12"],"_edit_last":["12"],"permalink_customizer":["microsoftdynamics\/ab-250-dynamics-365-contact-center-ai-training"],"permalink_customizer_regenerate_status":["1"],"popular_course":["0"],"_popular_course":["field_64253688bc2e5"],"course_banner_image":[""],"_course_banner_image":["field_63c69a6b81cf1"],"mobile_banner_image":[""],"_mobile_banner_image":["field_63cf93896d207"],"banner_link":[""],"_banner_link":["field_63c69a9681cf2"],"hide_enroll_now":["0"],"_hide_enroll_now":["field_6a45fc1a64051"],"hide_course_dates":["0"],"_hide_course_dates":["field_6a4f85ffde416"],"banner_image":[""],"_banner_image":["field_621873548f922"],"banner_description":["Learn how to configure intelligent contact center solutions using Dynamics 365 Contact Center, Copilot, AI agents, 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data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Familiarity with Dynamics 365 applications and Microsoft business cloud solutions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Awareness of user roles, security concepts, channels, queues, and routing principles.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Basic knowledge of AI-assisted productivity tools and customer engagement scenarios.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Interest in configuring scalable, AI-enhanced service experiences across voice and digital channels.<\/span><span 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