Dynamics 365 Customer Insights helps organizations deliver exceptional experience personalized to every customer. In this course, students will learn how to work with key features of Customer Insights \u2013 Data and Customer Insights \u2013 Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights \u2013 Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights \u2013 Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys.<\/p>\n","protected":false},"excerpt":{"rendered":"
Dynamics 365 Customer Insights helps organizations deliver exceptional experience personalized to every customer. In this course, students will learn how to work with key features of Customer Insights \u2013 Data and Customer Insights \u2013 Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer […]<\/p>\n","protected":false},"author":5091,"featured_media":27508,"template":"","meta":{"footnotes":""},"stm_lms_course_taxonomy":[66],"metadata":{"stm_lms_product_id":["26630"],"_edit_lock":["1773659186:5091"],"_edit_last":["5091"],"permalink_customizer":["microsoftdynamics\/mb-280t03-a-design-and-deliver-powerful-customer-experiences-with-dynamics-365-customer-insights"],"permalink_customizer_regenerate_status":["1"],"popular_course":["1"],"_popular_course":["field_64253688bc2e5"],"course_banner_image":[""],"_course_banner_image":["field_63c69a6b81cf1"],"mobile_banner_image":[""],"_mobile_banner_image":["field_63cf93896d207"],"banner_link":[""],"_banner_link":["field_63c69a9681cf2"],"banner_image":[""],"_banner_image":["field_621873548f922"],"banner_description":["Master Dynamics 365 Customer Insights to unify data, segment audiences, and create impactful, personalized journeys across 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