In this module, students will learn to explore and evaluate the Dynamics 365 applications that empower employees, engage customers, and optimize operations. They will get a holistic view of the whole Dynamics 365 application.

Dynamics 365 Applications overview

Artificial Intelligence (AI)

Mixed Reality (MR)

Digital Transformation

Module Summary

In this module, students will understand the principle of cloud computing, and explore deployment options for Dynamics 365 business applications.

Cloud Computing overview

Benefits of Cloud Computing compliance, terms, and requirements

Types of Cloud services

Deployment

Azure DevOps

Microsoft Dynamics Lifecycle Services (LCS)

Explore Power Platform Admin Center

Summary

Automation of Business Processes with Dynamics 365 Sales

Manage the Sales Process and Pipeline

Benefits of Microsoft Relationship Sales Solution (MRSS)

Dynamics 365 Sales Insights

Dynamics 365 Customer Voice

Dynamics 365 Product Visualize

Summary

Create or edit quotes

Create or edit orders

Create or edit invoices

In this module, students will be introduced to Dynamics 365 Marketing and how Dynamics 365 Marketing is designed to help find and nurture the right leads. Students will learn how to run multi-channel marketing campaigns including email, text messaging, web, custom channels, and events to attract the right prospects.

The benefits of Dynamics 365 Marketing

Features and Functionality of Dynamics 365 Marketing

Lead Generation and qualification

Customer Journey

Segmentation

Event Management

Summary

Create engaging emails

Pinpoint your audience

Build a campaign

In this module, we will introduce you to how Marketing manages customer expectations and provides the necessary tools so organizations can keep their customers happy. They will learn to leverage the built-in intelligence of Dynamics 365 Customer Service.

Dynamics 365 Customer Service overview

Account Management

Case Lifecycle Management

Knowledge Articles

Omnichannel for Dynamics 365 Customer Service

Power Apps Portals

Dynamics 365 Customer Service Insights

Summary

Create and manage a case

In this module, students will be introduced to Dynamics 365 Field Service. They will learn how Field Service helps organizations deliver seamless end-to-end service experience, where world-class Customer Relationship Management (CRM) capabilities converge with powerful machine learning, mixed reality and IoT technology to create a single, integrated solution that is transforming field service management.

Benefits of Dynamics 365 Field Service

Connected Field Service

Service Resource Scheduling

Resource Scheduling Optimization (RSO)

Field Service Mobile

Dynamics 365 Remote Assist

Dynamics 365 Guides

Summary

In this module, students will be introduced to Dynamics 365 Finance, Microsoft’s financial management business application that enables medium and enterprise organizations to monitor the performance of global financial operations in real-time, predict future outcomes, and make data-driven decisions to drive growth.

Dynamics 365 Finance overview

Dynamics 365 Finance core capabilities

Summary

Explore Dynamics 365 Finance

In this module, students will be introduced to Dynamics 365 Supply Chain Management, which empowers employees of a business to get a unified view of inventory, warehouse, manufacturing, service, and logistics with predictive analytics that turn data into insights to support better strategic decisions.

Dynamics 365 Supply Chain Management overview

Dynamics 365 Supply Chain Management Core Capabilities

Dynamics 365 Layout

Summary

Create a product

Create product masters

Create a purchase order

Dynamics 365 Business Central is comprehensive business management solution that helps connect data, people, and processes. It is designed for small and medium businesses that have outgrown their existing management tools and need to streamline and improve their operations. In this module, we will introduce you to how Dynamics 365 Business Central automatically pulls systems and processes together, enabling users to manage integrated financials, sales, service, and operations.

Dynamics 365 Business Central overview

Finance and Budgeting

Supply Chain Management

Project Management

Sales and Service

Use of Business Central versus other Dynamics 365 applications

Summary

In this module, students will learn about the Dynamics 365 Human Resources.

Dynamics 365 Human Resources overview

Employee Self-service

Personnel Management

Benefits Management

Employee Development

Summary

Create a job

In this module, students will be introduced to Dynamics 365 Commerce.

Dynamics 365 Commerce overview

Omnichannel and Channel management

Dynamics 365 Commerce Core Functional Areas

Assisted Selling

Merchandizing and Inventory

Dynamics 365 Commerce Deployment Options

Dynamics 365 Fraud Protection

Summary

In this module, students will learn and understand data loss prevention which is part of the overall layers of security that the power platform at Dynamics 365 offers.

Dynamics 365 Cloud Security

Cloud Security Basics

Understanding role-based Security

Security in Finance and Operations Apps

Summary

Explore security roles in Dynamics 365 model-driven apps

Explore security roles in Finance and Operations apps

Enhance security by encrypting your data

In this module, students will learn reporting and analytics in Dynamics 365 business applications.

The use of Microsoft Power Platform in Dynamics 365

Benefits of Common Data Service

Dynamics 365 reporting

Summary

Explore Power Platform Admin Center

Model-driven apps integrate across the Microsoft product’s stack. Using connectors, it is also possible to integrate with hundreds of other software offerings available in AppSource. In this module, we will introduce you to the integrations available to model-driven apps.

Integration Across Dynamics 365 applications

Integration with Microsoft Products

Integration with Third-party Applications

Dynamics 365 Customer Insights

Summary

In this module, students will learn how to make the right design decision when implementing integration scenarios in Microsoft Dynamics 365 Finance and Supply Chain Management.