{"id":70901,"date":"2025-09-24T13:22:54","date_gmt":"2025-09-24T13:22:54","guid":{"rendered":"https:\/\/www.cloudthat.com\/resources\/?post_type=resources&#038;p=70901"},"modified":"2025-09-26T11:32:21","modified_gmt":"2025-09-26T11:32:21","slug":"personalized-student-engagement-and-query-resolution-using-aws-genai","status":"publish","type":"resources","link":"https:\/\/www.cloudthat.com\/resources\/case-study\/personalized-student-engagement-and-query-resolution-using-aws-genai","title":{"rendered":"Personalized Student Engagement and Query Resolution Using AWS GenAI"},"content":{"rendered":"<p>A forward-thinking, technology-driven company dedicated to redefining how people connect with one another. Its mission is to empower individuals to build meaningful relationships and shared experiences by leveraging innovative solutions that bridge gaps, encourage interaction, and cultivate vibrant communities.<\/p>\n","protected":false},"author":325,"featured_media":70902,"parent":0,"template":"","cat_resources":[6],"technology":[32],"published_by":"325","primary-authors":["910","325","283","339","349"],"secondary-authors":["325","349"],"acf":{"banner_image":70903,"resources_label":"","download_url":"https:\/\/content.cloudthat.com\/resources\/wp-content\/uploads\/2025\/09\/Konnxt_Case_Study_2Pager.pdf","client_logo":71033,"highlights":{"first_part":{"icon":336,"title":"> 95% ","subtitle":"Reduction in manual analysis "},"second_part":{"icon":335,"title":"80%+ ","subtitle":"Accuracy in chatbot responses "},"third_part":{"icon":334,"title":"Secure GenAI Architecture ","subtitle":"Amazon API Gateway, and AWS IAM"}},"the_challenge":"Design a scalable, intelligent AI-powered platform to process high-volume student queries, generate accurate context-driven responses using academic and historical data, integrate with existing student applications, and ensure secure knowledge base management while maintaining data protection compliance.","client_testimonial":{"image":"","description":"","author":""},"solutions":"\u2022 Implemented serverless architecture with AWS Lambda and Amazon API Gateway to handle student query requests.\r\n\u2022 Configured AWS Lambda to retrieve data from Amazon Bedrock Knowledge Base (Aurora PostgreSQL) and generate responses using Claude V3.5 Sonnet.\r\n\u2022 Built Amazon Bedrock knowledge base embeddings in Amazon Aurora PostgreSQL for efficient vector-based search using Titan Text Embedding.\r\n\u2022 Developed custom prompt engineering templates in AWS Lambda to improve accuracy with structured data.\r\n\u2022 Integrated Amazon S3 for knowledge base documents with Bedrock Sync for auxiliary JSON document synchronization.\r\n\u2022 Stored metadata and conversation history in Amazon DynamoDB with comprehensive AWS service integration, including AWS IAM, Amazon CloudWatch, and Amazon CloudTrail.","the_results":"Delivered a scalable, secure GenAI-powered chatbot that automated student query resolution, cut manual efforts by 95%, and improved support accuracy and efficiency","about_client_left_side":[{"field_63315a4dc06e1":"15085","field_63315a5bc06e2":"Industry\u00a0","field_63315a61c06e3":"Software Development"},{"field_63315a4dc06e1":"15083","field_63315a5bc06e2":"Expertise\u00a0","field_63315a61c06e3":"AWS Lambda, Amazon API Gateway, Amazon Bedrock"},{"field_63315a4dc06e1":"15084","field_63315a5bc06e2":"Offerings\/solutions\u00a0","field_63315a61c06e3":"Implemented serverless GenAI chatbot using Amazon Bedrock for student query resolution."}]},"_links":{"self":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/resources\/70901"}],"collection":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/users\/325"}],"version-history":[{"count":3,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/resources\/70901\/revisions"}],"predecessor-version":[{"id":71035,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/resources\/70901\/revisions\/71035"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/media\/70902"}],"wp:attachment":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/media?parent=70901"}],"wp:term":[{"taxonomy":"cat_resources","embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/cat_resources?post=70901"},{"taxonomy":"technology","embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/technology?post=70901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}