{"id":79766,"date":"2026-09-24T06:41:35","date_gmt":"2026-09-24T06:41:35","guid":{"rendered":"https:\/\/www.cloudthat.com\/resources\/?post_type=blog&#038;p=79766"},"modified":"2026-09-24T06:41:35","modified_gmt":"2026-09-24T06:41:35","slug":"https-www-cloudthat-com-resources-blog-getting-started-with-amazon-connect-part-2-routing-flows-and-going-live","status":"publish","type":"blog","link":"https:\/\/www.cloudthat.com\/resources\/blog\/getting-started-with-amazon-connect-part-2-routing-flows-and-going-live","title":{"rendered":"Getting Started with Amazon Connect (Part 2): Routing, Flows, and Going Live"},"content":{"rendered":"<h2>Executive Summary<\/h2>\n<p>In Part 1, we created the basic Amazon Connect environment, including the instance, phone number, hours of operation, queue, and users. However, the contact centre is not yet ready to handle calls.<\/p>\n<p>In this part, we will configure the routing profile, create a contact flow, connect it to the phone number, and add quick connects for transfers. We will also look at basic analytics and test the complete call flow before going live.<\/p>\n","protected":false},"author":882,"featured_media":79088,"parent":0,"comment_status":"open","ping_status":"closed","template":"","blog_category":[3606,12070,7369],"user_email":"shakti@cloudthat.com","published_by":"349","primary-authors":["882"],"secondary-authors":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog\/79766"}],"collection":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/users\/882"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/comments?post=79766"}],"version-history":[{"count":2,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog\/79766\/revisions"}],"predecessor-version":[{"id":79768,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog\/79766\/revisions\/79768"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/media\/79088"}],"wp:attachment":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/media?parent=79766"}],"wp:term":[{"taxonomy":"blog_category","embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog_category?post=79766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}