{"id":11926,"date":"2022-05-06T12:53:21","date_gmt":"2022-05-06T12:53:21","guid":{"rendered":"https:\/\/blog.cloudthat.com\/?p=11926"},"modified":"2024-06-25T11:01:19","modified_gmt":"2024-06-25T11:01:19","slug":"ms-220-exams-troubleshooting-microsoft-exchange-online-beta","status":"publish","type":"blog","link":"https:\/\/www.cloudthat.com\/resources\/blog\/explore-exam-ms-220troubleshooting-microsoft-exchange-online-beta","title":{"rendered":"Explore Exam MS-220:Troubleshooting Microsoft Exchange Online (Beta)"},"content":{"rendered":"<table border=\"3\">\n<tbody>\n<tr>\n<td><span style=\"color: #000080;\"><strong>TABLE OF CONTENT<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#Introduction\">1. Introduction<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#What This Article Comprises\">2. What does This Article Comprise?<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#Prerequisites to Attempt Exam MS-220\">3. Prerequisites to Attempt Exam MS-220 New Released Course<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#Skills Measured in the Exam MS-220\">4. Skills Measured in the MS-220 Microsoft Certification Exam<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#Percentage of the Question for All the MS-220 Modules\">5. Percentage of the Question for All the MS-220 Modules<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#Study Material and References for MS-220\">7. Study Material and References for MS-220<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"#About CloudThat\">8. About CloudThat<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><\/h2>\n<h2><\/h2>\n<h2 id=\"Introduction\">Introduction<\/h2>\n<p><span class=\"TextRun SCXW210977107 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW210977107 BCX0\">Microsoft Certifications <\/span><span class=\"NormalTextRun SCXW210977107 BCX0\">validate<\/span><span class=\"NormalTextRun SCXW210977107 BCX0\"> your skills to <\/span><span class=\"NormalTextRun SCXW210977107 BCX0\">accomplish<\/span><span class=\"NormalTextRun SCXW210977107 BCX0\"> real-world tasks encountered in challenging work environments. This is a study guide for candidates seeking to achieve the Microsoft 365 Certified: Exchange Online Support Engineer Specialty through the\u00a0<\/span><\/span><a class=\"Hyperlink SCXW210977107 BCX0\" href=\"https:\/\/www.cloudthat.com\/training\/modernworkplace\/ms-220-troubleshooting-microsoft-exchange-online\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW210977107 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW210977107 BCX0\" data-ccp-charstyle=\"Hyperlink\">Microsoft Exam MS-220 Troubleshooting Microsoft Exchange Online (beta)<\/span><\/span><\/a><span class=\"TextRun SCXW210977107 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW210977107 BCX0\">. Aspirants are expected to collaborate with customers and other stakeholders to fully <\/span><span class=\"NormalTextRun SCXW210977107 BCX0\">comprehend<\/span><span class=\"NormalTextRun SCXW210977107 BCX0\"> any difficulties. They also communicate with administrators and colleagues who work with similar technologies. Aspiring candidates should have prior PowerShell and Exchange PowerShell module familiarity. Moreover, the support engineers should also have extensive experience with Microsoft Exchange Online deployment, management, and troubleshooting.<\/span><\/span><span class=\"EOP SCXW210977107 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0Moreover this blog post is an attempt to create awareness about how to take up MS-220 exam certification course.<\/span><\/p>\n<h2 id=\"What This Article Comprises\">What does This Article Comprise?<\/h2>\n<p><span class=\"TextRun SCXW157885940 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW157885940 BCX0\">If you are eager to take up this certification, you will need proper training and relevant study material to pass Exam MS-220: Troubleshooting Microsoft Exchange Online. A comprehensive study guide for the MS-220 exam is made available for you here. prerequisites for the exam, skills measured in the exam, a gist of all the vital learning points from various modules, and reference material are posted to make your learning experience better.<\/span><\/span><span class=\"EOP SCXW157885940 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 id=\"Prerequisites to Attempt Exam MS-220\">Prerequisites to Attempt Exam MS-220 New Released Course<\/h2>\n<p><span class=\"TextRun SCXW242678934 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW242678934 BCX0\">Aspirants for this certification are support engineers who should have a thorough understanding of identifying, troubleshooting and resolving issues with Microsoft Exchange Online, hybrid Exchange environments, and related components, technologies, and services.<\/span><\/span><span class=\"EOP SCXW242678934 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 id=\"Skills Measured in the Exam MS-220\">Skills Measured in the MS-220 Microsoft Certification Exam<\/h2>\n<p><span data-contrast=\"none\">Here is a list comprising the skills measured during this certification exam. A more comprehensive is available on this page (<\/span><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/m365-exchange-online-support-engineer-specialty\/\"><span data-contrast=\"none\">Microsoft 365 Certified: Exchange Online Support Engineer Specialty &#8211; Learn | Microsoft Docs<\/span><\/a><span data-contrast=\"none\">). Also, you can download the exam skills outline.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot mail flow issues (20-25%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot compliance and retention issues (25-30%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot mail client issues (20-25%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot Exchange Online configuration issues (15-20%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot hybrid and migration issues (10-15%)<\/span><\/li>\n<\/ul>\n<h2 id=\"Percentage of the Question for All the MS-220 Modules\">Percentage of the Question for All the MS-220 Modules<\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot mail flow issues (20-25%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">From this module, you can expect questions based on troubleshooting exchange online mail flow issues, troubleshooting mail flow issues with external systems, troubleshooting other mail flow issues, and troubleshooting issues reported by Microsoft Defender for Office 365.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot compliance and retention issues (25-30%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">This module discusses troubleshooting compliance issues, troubleshooting retention issues, troubleshooting Office Message Encryption (OME) and S\/Mime issues, troubleshooting mailbox auditing Issues, and troubleshooting journaling.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot mail client issues (20\u201325%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">This module covers Troubleshoot connectivity and authentication issues, troubleshooting calendaring Issues, troubleshooting calendar sharing issues, and troubleshooting issues with mobile devices.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot Exchange Online configuration issues (15\u201320%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">In this module, the topics covered are troubleshooting provisioning issues, troubleshooting recipient issues, troubleshooting org-wide settings, and troubleshooting public folder Issues.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Troubleshoot hybrid and migration issues (10\u201315%)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">This module focuses on troubleshooting hybrid configuration issues and troubleshooting migration issues.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2 id=\"Study Material and References for MS-220\">Study Material and References for MS-220<\/h2>\n<p><span data-contrast=\"none\">\u00a0There are many ways to prepare for this beta certification:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Explore this link for valuable resources: <\/span><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/exams\/az-220?tab=tab-learning-paths\"><span data-contrast=\"none\">Microsoft Learning Path<\/span><\/a><span data-contrast=\"none\">(<\/span><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/exams\/ms-220\"><span data-contrast=\"none\">Exam MS-220: Troubleshooting Microsoft Exchange Online (beta) &#8211; Learn | Microsoft Docs<\/span><\/a><span data-contrast=\"none\">)\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Microsoft Documentation\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><a href=\"https:\/\/azure.microsoft.com\/en-in\/case-studies\/\"><span data-contrast=\"none\">Case studies\u00a0<\/span><\/a><span data-contrast=\"none\">for understanding customer requirements<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"About CloudThat\">About CloudThat<\/h2>\n<p>CloudThat leads the deck in <a href=\"https:\/\/www.cloudthat.com\/about-us\/\"><strong>Cloud Training and Consulting<\/strong><\/a> since 2012 in India. We have empowered 500K+ professionals on various niche cloud technologies like Azure, AWS, GCP, VMware, AI\/ML, IoT, DevOps, Data Analytics, and many more. One of our rarest accomplishments is getting recognized as a <strong>Cloud-Agnostic <\/strong>organization for being a <strong>Microsoft Gold Partner<\/strong>, <strong>AWS Advanced Consulting Partner, AWS\u00a0Authorized Training Partner, Google Cloud Partner, and Authorized VMware Training Reseller.<\/strong><\/p>\n<p>Our team of industry-certified trainers delivers training aligned with the <strong>official curriculum<\/strong> of Microsoft, AWS, GCP, and VMware.Our programs are designed with well-curated hands-on lab sessions and real-world use cases. We provide unlimited access to Exam Preparation Portal to take up mock exams and prepare rigorously. If you are planning to take up\u00a0<a href=\"https:\/\/www.cloudthat.com\/training\/modernworkplace\/ms-220-troubleshooting-microsoft-exchange-online\/\"><strong>Microsoft Exam MS-220 training<\/strong><\/a>\u00a0you can rely on us confidently. It is always better to get trained from Microsoft authorized training partner like CloudThat to get\u00a0Microsoft MS 220 exam training. Happy Learning!\u00a0\u00a0<strong>\u00a0\u00a0<\/strong><\/p>\n<h2><strong>References<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/exams\/ms-220\">https:\/\/docs.microsoft.com\/en-us\/learn\/certifications\/exams\/ms-220<\/a><\/p>\n","protected":false},"author":270,"featured_media":11961,"parent":0,"comment_status":"open","ping_status":"open","template":"","blog_category":[3608,3607,6622],"user_email":"rajeshk@cloudthat.com","published_by":"324","primary-authors":"","secondary-authors":"","acf":[],"_links":{"self":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog\/11926"}],"collection":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/comments?post=11926"}],"version-history":[{"count":1,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog\/11926\/revisions"}],"predecessor-version":[{"id":41890,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog\/11926\/revisions\/41890"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/media?parent=11926"}],"wp:term":[{"taxonomy":"blog_category","embeddable":true,"href":"https:\/\/www.cloudthat.com\/resources\/wp-json\/wp\/v2\/blog_category?post=11926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}